FAQs

Frequently Asked Questions.

Question: Why Choose Car Service Atlanta for Your Transportation Needs? 

Answer: Car Service Atlanta offers reliable and convenient transportation solutions tailored to your needs. From quotes to reservations, online payments, and vehicle selection, our Request a Quote/Make a Reservation form ensures a seamless experience.

Question: What Sets Car Services in Atlanta Apart and How Affordable Are They? 

Answer: Discover our competitive prices by filling out the Get Quote/Book Now form. Benefit from special online-only discounts and transparent rates, including airport fees, gratuity, Surface Transportation Charge (STC), and Fuel Charge.

Question: What Does Car Service Atlanta Include in Its Rates? 

Answer: Our rates cover all fees, including airport charges, gratuity, STC, and Fuel Charge. For added comfort, stretch limousine rentals include free ice and bottled drinks. Be aware of potential additional stop fees, late fees, or costs for vehicle damage.

Question: What is Car Service Atlanta’s Policy on Gratuities and Tips? 

Answer: A 20% gratuity is required as part of our service commitment.

Question: What are Car Service Atlanta’s Policies on Extra Stops and Their Costs? 

Answer: Explore our flexible policies for additional stops. Hourly itineraries allow unlimited stops, including planned stops during online reservations. Unforeseen stops may incur costs ranging from $25 to $200 per half-hour, depending on the vehicle.

Question: What Happens If You’re Late? 

Answer: For airport pickups, a waiting fee may apply if you’re over 30 minutes late. Beyond 60 minutes, there’s a chance of cancellation with a partial reimbursement.

Question: What is the Cancellation and Refund Policy? 

Answer: Cancel over 24 hours in advance for a full refund, less the fee. Partial refunds may apply for cancellations within 72 hours. Late cancellations may not be eligible for a refund.

Question: What Payment Options Does Car Service Atlanta Accept? 

Answer: We accept cash, MasterCard, Visa, American Express, Discover, and PayPal. Credit card payments are securely processed through PayPal, a payment link, or over the phone.

Question: Can I Pay with a PayPal “Check”? 

Answer: Yes, ensure your PayPal check clears at least three days before your scheduled pickup.

Question: Can I Get Reminders for My Pickup? 

Answer: Absolutely! Receive reminder emails and text message notifications for your scheduled pickups.

Question: What Limousine Styles Does Car Service Atlanta Offer? 

Answer: Choose from sedans, town cars, stretch limos, and SUV limousines. View pictures for a closer look at our diverse fleet.

Question: How Many Passengers Can Car Service Atlanta Accommodate? 

Answer: Refer to the vehicle description for passenger capacity. Additional luggage may impact seat availability.

Question: When Should I Make a Reservation? 

Answer: Reservations are always accepted, but for optimal service, we recommend booking at least 24 hours in advance.

Question: What Pickup Times Are Available? 

Answer: Enjoy flexible pick-up times, as our Atlanta car service operates around the clock.

Question: What Itineraries Does Car Service Atlanta Offer? 

Answer: Choose from a variety of itineraries, including one-way and round-trip travel. Quick return journeys may be quoted as an “hourly” fee.

Question: Where Can I Make Pickup or Drop off Requests? 

Answer: Specify street addresses or broad locations within the USA for pickups and drop-offs.

Question: How Do Airport Pickups Work? 

Answer: Opt for the “Meet and Greet” service for seamless airport pickups, or arrange curbside pickup by calling upon arrival. Provide flight information for smooth airport runs.

Question: What Are the Rules Regarding Alcohol and Drugs? 

Answer: Adhere to our guidelines: no alcohol if passengers are underage, and no possession or use of illegal drugs. Violation may result in service termination without a refund.

Question: What is the Lost-and-Found Policy? 

Answer: While we can’t guarantee lost items, we make every effort to return located items to their rightful owners.

Question: What is the Typographical Error Policy? 

Answer: Receipts and email confirmations with the status “CONFIRMED” prove the quoted rate’s accuracy, minimizing the impact of typographical errors.

Question: What is the Liability Limitation? 

Answer: Our Liability Limit typically caps at the original payment amount, emphasizing our commitment to fair and lawful compensation practices.

Question: What If My Question Isn’t Covered? 

Answer: Feel free to contact us anytime for assistance beyond the FAQs. We’re here to help.

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